posts tagged retail

February 01, 2017

Brick and mortar retailers can finally beat Amazon at their own game

By Michael Yublosky

The news for brick and mortar retailers from the land where Amazon reigns supreme, the world of e-commerce retailing, is not good, not good at all. Amazon continues to eat the lunch of brick and mortar retailers. If these trends continue, Amazon will gobble up their breakfast, dinner, and snacks, too.

If there’s any question Amazon’s success will continue to increase exponentially, just look at the numbers.

December 30, 2016

Four retailers who won with their interactive holiday displays

By Mandy Hawkins

If you’ve ever seen Jean Shepherd’s A Christmas Story, you can recall the scene where Ralphie and his family vie for a spot in front of the local retailer’s holiday display, in order to catch a glimpse of the splendor.  Elbow-to-elbow, people frosted the glass to see what Higbees determined to represent the magic of the season.  Ralphie, of course had his eye on one thing—an official Red Ryder carbine action, two-hundred shot range model air rifle. 

December 14, 2016

Key features in a retail app that shoppers will love

By Mandy Hawkins

In the retail industry there is one guarantee: there will always be competition.

And when your competition gets better, you’ve got to strategize your next move. This includes creating an omnichannel approach to reaching and retaining customers.

One of the most important tools in your omnichannel arsenal is your mobile app. With mobile sales from apps reaching $59.86 billion in 2015, it is important for retailers’ apps to integrate and enhance the customer’s online and in-store journey (1). These three key features will make users fall in love with your app.

November 23, 2016

Our sincere thanks to retailers staying closed on Thanksgiving Day

By Annie Mueller

Black Friday is arguably the most important shopping day for U.S. retailers, or at least it has been. Black Friday weekend alone has accounted for 10 to 15% of total holiday sales, with sales between $50 and $60 billion in 2011, 2012, and 2013 (1).

Lately, though, Black Friday has not been quite the powerhouse that retailers would like it to be:

November 22, 2016

How brick-and-mortar retailers can dream up a better Black Friday

By Mandy Hawkins

Let’s talk turkey for a second.  

...

Okay, that’s enough.  Now it’s time to get shopping!  

While this sort of exchange used to be the mentality of customers, recent studies have shown that Black Friday isn’t packing as much punch for the retailer’s bottom line.  Holiday shopping has long been the last hoorah for retailers wanting to finish out the sales year strongly.  How do they accomplish this in today’s competitive marketplace? 

November 15, 2016

The Customer Journey: It’s All About the Experience

By Mandy Hawkins

Shopping cycles have always revolved around the following process: identifying a need, becoming informed, and making the purchase.  In the past, this was pretty much a product-driven process, and fulfillment of the need was only met in a brick-and-mortar setting.  

Now it's all about the customer journey, which involves the same aspects, but is consumer-driven.  Fulfillment can take place in a physical location, or through the wonder of ecommerce.  Why is understanding the new customer journey so important?  It's obvious that retailers who remain product focused will be forgotten to those who make the journey an experience for the customer.  So how does the retailer go about accomplishing this?

November 10, 2016

Retailers: It's time to fix mobile

By Annie Mueller

Here's why mobile matters:

  • "Mobile users consider their devices to be a part of themselves. A study of mobile behavior by ExactTarget found that 85% of respondents said mobile devices are a central part of everyday life, signifying connectivity to all that’s going on in their world. Mobile connectivity also represents personal space that can be customized to meet one’s needs" (Data Mentors).
October 25, 2016

Halloween Trends: the not-so-spooky trends for retail

By Mandy Hawkins

It’s that time of year again: more clothing layers are added, and pumpkin spice-everything is flooding store shelves.  Welcome to fall.  

While the spotlight for amped up retail spending has always shone upon Black Friday and the holiday shopping season, the National Retail Federation has some not-so-spooky forecasts for Halloween spending.  There’s no need to scream when you look at these statistics.

October 11, 2016

Inspired Buying: how retailers can use the power of the pin

By Mandy Hawkins

Picture this: It’s the holiday shopping season in Nostalgiaville, USA.  

A fresh snow is glistening on the trees, lampposts, and windowsills.  With a list in hand, your customers walk Main Street, certain they will find shopping inspiration in your beautifully staged store windows.  

This inspiration leads to purchases that are certain to be the most treasured gifts received.  

September 23, 2016

Omnichannel Wins: Retailers who are redefining the shopping experience

By Mandy Hawkins

Omnichannel is the golden word in retail right now, and for good reason.

Customers are not solely committed to either brick and mortar or online shopping, but see the two as one.  In fact, most customers would never utter the words “brick and mortar,” but would differentiate by simply saying online or in-store. More and more often now, customers don't differentiate at all. They see their interaction with a brand as a continual experience, managed through many channels.

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